• Our Used & Pre-owned Merchandise page is where clients can list merchandise they wish to sell through DTM Productions. We offer three flexible options for selling your equipment. Please contact us, and a sales associate will assist you in finding the best option for your merchandise.
  • How to Sell Your Merchandise
    • At DTM Productions, we understand that every client's needs are unique. Please fill out a Used Merchandise Application Form (U.M.A.F) located at the bottom of our website, and you will be contacted for the next steps.
  • Types of Used Merchandise Listings
    • When browsing our site, you'll find different types of merchandise based on our rigorous certification process:
      • DTM.Productions Certified & Tested: This stamp indicates that the equipment is owned by DTM Productions and has undergone thorough testing to ensure its quality and functionality.
      • Client Owned Certified & Tested: Equipment with this stamp is owned by a client but has been certified and tested by a DTM member. We assessed the functionality and determined its selling condition.
      • Client Owned: This label indicates client-owned equipment that has not been tested by a DTM member. The condition of these items is determined solely by the client.
  • Condition Tiers
    
    • All listed items are categorized into the following tiers, determined by our trained team members:
      
      • Mint
      • Exceptional
      • Great
      • Good
      • Poor
      • For Parts Only/Non-Functional
    • Merchandise stamped with “Certified & Tested” has been evaluated by our team, while items without the labeled reflect the client's assessment of condition.
• For more information or assistance with listing your used merchandise, please contact us today!

• At DTM Productions, we are committed to helping you successfully promote your events. We offer two flexible options for listing your events and selling tickets through our platform.
• Listing Your Events
  
  • Option 1: Event Listing without Ticket Sales
    
    • If you're looking to promote your event without selling tickets through our site, we provide a free listing option. This allows your event to gain visibility and reach a wider audience without any upfront costs. Your event will be featured on our website, showcased to our community of event-goers, and promoted through our marketing channels.
    • Benefits of Free Event Listing:
      • Visibility: Your event will be displayed on our events page, attracting potential attendees who are actively looking for things to do.
      • Marketing Support: We will promote your event through our social media platforms and newsletters, increasing its reach.
      • User-Friendly Submission: Submit your event details easily through our online form, and our team will ensure it is listed as soon as possible.
  • Option 2: Ticket Sales and Event Promotion
    
    • For those interested in selling tickets through our platform, we offer a tailored ticket sales option. This includes everything from ticket management to promotional support, ensuring your event is a success.
    • To find out more about our event listing options and how we can help you achieve your event goals, please contact us. Our team is here to assist you with any questions and guide you through the process.
• Contact Us
  
  • For more information or to get started with listing your event, reach out to us today! We look forward to partnering with you to make your event a success.

• At DTM Productions, we take pride in offering professional setup and installation services to ensure your events run smoothly and successfully. Our experienced team is dedicated to providing high-quality service tailored to your specific needs.
• Services Offered
  
  • We provide a range of setup and installation services, including:
    • Audio/Visual Equipment Setup: Installation and configuration of sound systems, projectors, and lighting.
    • Instrument Setup: Professional setup and tuning of musical instruments for live performances or events.
    • Technical Support: On-site support to ensure everything operates seamlessly during your event.
• Booking Your Service
  
  • To book our setup and installation services, please follow these steps:
    
    • Contact Us: Reach out to our team to discuss your event requirements, including date, location, and specific services needed.
    • Service Agreement: We will provide an invoice outlining the scope of work, pricing, and terms. A signed contract is required to secure your booking.
    • Deposit: A deposit may be required to confirm your service. This will be detailed in your service agreement.
• Pricing
  
  • Our pricing is competitive and based on the specific services required for your event. We aim to provide transparent pricing with no hidden fees. A detailed quote will be provided after assessing your needs.
• Cancellation Policy
  
  • If you need to cancel or reschedule your service, please notify us at least 48 hours in advance. Cancellations made less than 48 hours before the event may incur a cancellation fee as outlined in your service agreement.
    
• Contact Us
  
  • For more information about our setup and installation services or to get started, please contact us today. We look forward to making your event a success!

• At DTM Productions, we aim to provide a smooth and efficient rental experience. Our rental program is designed to ensure you receive the equipment you need, set up and ready for your event.
• How Our Rental Program Works
  
  • Delivery and Setup: We will drop off and set up the rented equipment at your specified location, ensuring everything is ready for use.
  • Contract and Invoice: Before setup, the individual who originally booked the equipment must sign and date the rental contract and invoice. A valid state identification is required for verification.
  • Pickup Notification: After you have finished using the equipment, simply call us and we will be on site to pick back up the equipment.
• Refusal of Service
  
  • If our setup manager determines that the rental cannot or should not be executed for any reason, a refusal of service form will be filled out and signed by DTM.Productions. This form will be sent to you digitally, and a full refund for the total rental amount will be processed.
• Important Reminders
  
  • Condition of Equipment: Please ensure the equipment is in the same condition and location it was delivered and set up in. Our team will inspect the equipment upon pickup.
  • Timely Pickup: To avoid any additional charges, please be ready for pickup at the agreed-upon time.
• If you have any questions regarding our rental policy or the rental process, please feel free to contact us. We’re here to help make your event a success!

• At DTM Productions, we strive to ensure customer satisfaction with all purchases, services, and rentals. Please review our returns policy carefully to understand your options.
• Purchase Returns
  
  • Eligibility: Items purchased are eligible for returns within 14 days of the purchase date.
  • Non-Refundable Items: Used merchandise is non-refundable unless deemed otherwise by DTM Productions.
• Rentals & Services Cancellation
  
  • Full Refund: Rentals and services can be canceled 1 week prior to the appointment for a full refund.
  • Partial Refund: Cancellations made before 48 hours of the appointment/engagement qualify for a 50% refund.
  • Non-Refundable: Cancellations made within 48 hours of the engagement are not refundable.
• Return Process
  
  • To file a claim or start a return, please contact us at [email protected].
  • If your return is accepted, we will provide a return shipping label and instructions on how and where to send your package.
  • Please note that items sent back to us without first requesting or filing  a return claim will not be accepted.
• For any questions regarding our returns policy or to inquire about a return, feel free to reach out at [email protected]. We're here to assist you!

• At DTM Productions, we prioritize your satisfaction and aim to make the refund process clear and straightforward. Below are the details of our refund policy.
• Refund Process

1. Return Inspection: After we receive your return, we will inspect the item and notify you regarding the status of your refund.
2. Approval Notification: You will be informed if your refund has been approved or denied.
3. Refund Timing: If your refund is approved, it will be automatically processed to your original payment method within 10 business days.

• Processing Time: Please be aware that it may take additional time for your bank or credit card company to process and post the refund to your account.

• Follow-Up

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at [email protected]. We are here to assist you with any questions or concerns.

• At DTM Productions, we are dedicated to maintaining a safe and professional environment for all our clients. This policy outlines the conditions under which we may refuse service and the procedures involved.
• Conditions for Refusal of Service
  
  • The refusal of service may be initiated by the setup manager at DTM Productions. We reserve the right to refuse service at any time for reasons including, but not limited to:
    • Failure to comply with the terms of the contract
    • Inability to provide required payments or deposits
    • Unsafe location
    • Behavior deemed inappropriate by DTM Productions
• Refund Policy
  
  • In the event of a service refusal, any payments made will be refunded, except for any applicable fees for services already rendered.
• Notification Process
  
  • A refusal of service form will be provided to you, clearly outlining the reasons for the refusal. This ensures that you are fully informed of the circumstances surrounding the decision.
• If you have any questions or concerns regarding this policy, please feel free to contact us. Thank you for choosing DTM Productions!